Refund policy

At InteractiveDog, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with our simple 30-day return and refund policy.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible, items should:

  • Be returned within 30 days of delivery.
  • Be in good condition with normal packaging whenever possible.
  • Include proof of purchase or your order number.

Free Returns

We proudly offer free returns worldwide on eligible orders. There are no restocking fees.

Refunds

Refunds may be approved if:

  • The wrong item was received.
  • The item arrived damaged or defective.
  • The order was lost during shipping.
  • The product differs significantly from its description.
  • You request a return within the eligible period.

Once your return is approved and inspected, refunds are issued to your original payment method. Most refunds are completed within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within a few days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We'll quickly arrange a replacement or refund whenever appropriate.

Order Cancellation

Orders may be cancelled for a full refund before they are shipped. Once an order has been dispatched, it cannot be cancelled but may still qualify for a return after delivery.

Non-Returnable Items

Returns may not be accepted for products that:

  • Show excessive wear or intentional damage.
  • Are returned more than 30 days after delivery.
  • Have been misused or improperly handled.

How to Start a Return

To request a return, please contact our support team with your order number and reason for the request. We'll provide complete return instructions after reviewing your case.

Contact Us

InteractiveDog

Website: interactivedog.shop

Email: support@interactivedog.shop

Phone: (647) 709-6827

Address:
5230 Rue de L Achillée
Pierrefonds, QC H8Z 0A8
Canada

Thank you for shopping with InteractiveDog. We're committed to making every purchase simple, enjoyable, and worry-free.